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Below is an overview of our managed services for our dedicated servers
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 24x7x365 (5 minute interval)
Server Monitoring with Reboot
If your server is down,
we will reboot your server via the remote reboot or will respond to
analyze and correct the problem.
Our response time on reboots is Guaranteed within 15 minutes!
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Fast Response Time For Support
Tickets
Statistically, most tickets are responded to in less than
2
hours
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Within 24 Hour Resolution Time Guarantee for Support
Tickets
Statistically, most tickets are completely resolved in less
than 6 hours
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Unlimited Admin Work Time
We do not limit the amount of
work we do for you, and we do not charge any additional
fees!
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Backend Server Software
Upgrades
Kernel, Apache, PHP, Mysql, Perl, Exim, FTP, WHM/CPanel,
etc....
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WHM/CPanel Technical Issues
System updates, debugging
errors, patching bugs, system compatibility checks,
etc....
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3rd Party Software
Installation
Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV,
Mailscanner, URCHIN, ZendOptimizer,
Ioncube,
GD, Curl, Freetype,
Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc....
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Initial Server Setup
If you have a new server, we'll
setup and configure the server completely from scratch to get the
server ready for your use!
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Server Backup Restoration
If your server requires a
restore, we'll restore all of your backups to help return your server
back to normal.
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Disaster Recovery & Hack
Recovery
If your server is crashed or hacked, we will determine the
cause and rebuild your system from backups
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Server Migration
If you are moving accounts from
one server to another, we will migrate them for you from the old
server to the new server.
You must have
root access and CPanel running on both the old server as well as the
new server.
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System Security, Optimization and Hardening
(performed upon your request as
often as you would like)
CHKRootKit - a simple
program that detects hacker software and notifies you if any has
been detected via email
RootKit Hunter -
scanning tool to ensure your system does not have any
backdoors or exploits
Securing and Upgrading of SSH Server
- increases security during ssh
connections
APF Firewall - most
commonly used policy based iptables firewall system (CSF Firewall
can be installed upon request)
Anti-DoS configuration for APF Firewall - helps mitigate denial of service type
attacks
Brute Force Detection - notifies you of numerous login authentication failures and
blocks the attackers ip in the
firewall
Log Analysis Software Installation - Emails are dispatched daily, the amount of detail
in the emails can be changed on
request
System Integrity Monitor - 24x7 Internal Monitor that checks all services and restarts
them if they are down
SPRI - changes the priority of different processes in accordance to
level of importance, hence increasing server
performance
Secure and Optimize Apache (HTTP) - tweak apache
for performance, and prevent
unnecessary information from being easily
seen
MySQL optimization - increases performance of
MySQL
host.conf hardenening - prevent dns lookup poisoning & spoofing
protection
nsswitch.conf modification - secure and optimize DNS
lookups
sysctl.conf hardening - helps prevent TCP/IP stack from syn-flood attacks and other
network abuses
FTP Hardening - upgrade
and secure your ftp software
Removal of unused software - prevents exploits and wasted
resources
Removal of old logs - regain wasted space by deleting old archived
logs
Shell Fork Bomb/Memory Hog Protection - prevents a user logged into a shell from consuming
all the resources on the
server
Root Logger - logs and
emails you everytime someone accesses root with the timestamp and
their ip address
MyTOP - tool for
monitoring MySQL threads and
processes
MultiTail
- view
multiple log files
simultaneously
TMP Directory hardening ( /tmp, /var/tmp,
/dev/shm) - helps prevents
execution of malicious
scripts
Password Scanner
- scans for easy to guess and common
passwords
Filemanager
- allows
you to edit system files through WHM in case SSH is
inaccessible
Firewall Admin - allows
you to edit firewall allow & deny list and config through
WHM
Mod_Security - protects
against common url based hack injections (installed upon specific
request only)
Mod_Evasive - defends
http based attacks (installed upon specific request
only)
PHP Tightening - tweaks
php to run in a safer and restricted evironment (installed upon
specific request only)
plus more!
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