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Dimension4
Networks Terms Of Use and Service |
*Reference to Dimension4 Networks includes UltraiHost and any division or service
of Dimension4 Networks LLC
Terms of Service (TOS)
Performance. Dimension4 Networks
agrees to provide and customer agrees to purchase the services requested by
customer from the website, in email or in writing. Customer may add services via
any of the 3 methods and agrees to pay in advance for them whether they be 1
time charges or recurring monthly fees.
Changes. No changes to this
agreement shall be binding except those in writing counter-executed by both
parties. Deviations in pricing shall be agreed to in writing. Email confirmed by
both parties shall suffice.
Invoices, Payment. Dimension4
Networks will invoice Customer for Fees and Expenses monthly; provided, however,
that Dimension4 Networks may invoice Customer for Fees and Expenses associated
with Service(s) provided pursuant to a customer request immediately upon
Dimension4 Networks' provision of such Service(s). Customer acknowledges that
Dimension4 Networks will invoice certain Service(s) (including without limitation
telecommunications services) in advance of the provision of such Service(s).
Payment shall be due immediately upon the invoice date for recurring monthly
services whether or not customer has received an invoice yet or not. Invoices
which remain unpaid fifteen (15) days after receipt of same by Customer shall
accrue interest at a rate of one and a half percent (1.5%) per month (or at the
maximum interest rate otherwise allowed by law) until paid in full and service
may be terminated for non payment after 7 days at Dimension4 Networks option.
Expenses shall be included on an invoice only to the extent that the actual
amount of Expenses is known to Dimension4 Networks at the time the invoice is
issued, and Expenses for which an actual amount is not known to Dimension4
Networks at the time an invoice is issued may be included on subsequent invoices.
Unless otherwise agreed in writing by the Parties, the failure of Dimension4
Networks to include earned or incurred Fees or Expenses on a given invoice shall
not relieve Customer of its obligation to pay such Fees or Expenses. Customer's
obligation to pay Fees or Expenses shall survive the termination of this
Agreement for any reason whatsoever.
Bandwidth Overages. Customer agrees
that advertised bandwidth allowances represent the sum of the incoming and
outgoing allowances. Customer agrees that the sum of incoming and outgoing
bandwidth usage that exceeds the allowance shall be billed at $0.75 per GigaByte.
Security Interest. Customer grants
Dimension4 Networks a blanket security interest in the customer's contract with
their customers who are renting servers from them in the Dimension4 Networks data
center and any equipment which they have colocated in the Dimension4 Networks
data center in the event of non-payment by customer - customer agrees that
Dimension4 Networks may take these customer contracts direct and or sell the
equipment without a tortuous interference claim or unlawful conversion claim to
protect the credit balance owed Dimension4 Networks by customer and full
ownership of the contracts shall transfer as well if balance is more than 60
days old. Any amounts collected from any sale of equipment above and beyond the
balance owed will be returned to the customer within 10 business days.
Term. The term of this Agreement
shall begin upon the date the server is installed and made available to customer
and shall be for 1 month and shall renew for successive 1 month terms until
terminated by either Party upon the sooner of (i) thirty (30) days prior written
notice to the other Party, or (ii) the expiration or termination of all
Service(s) set forth in the Statement of Work and all Work Order(s).
Termination Due to Breach. In the
event that Customer commits a material breach of any of its obligations
hereunder, Dimension4 Networks may terminate this Agreement or (at Dimension4
Networks' sole option) suspend, interrupt or terminate one or more Service(s) to
which such breach pertains by sending written notice of termination to Customer
with termination effective as of the fifth (5th) calendar day after the date
such notice is given.
Effects of Termination. Unless the
Parties agree otherwise in writing, termination of the Agreement shall also
serve to terminate all Service(s) and Statements of Work and to cancel all Work
Orders, and Customer shall pay Dimension4 Networks all Fees and Expenses earned
or incurred by Dimension4 Networks pursuant to such Service(s), Statements of
Work and Work Orders through the date of termination, less any payments made
hereunder by Customer prior to said termination. Additionally, all property of
each Party which is in possession of the other Party shall be returned to its
owner. In the event one or more Service(s) is terminated prior to the expiration
of the Term for such Service(s) (other than due to a material breach of this
Agreement by Dimension4 Networks.
Warranties of Dimension4 Networks.
100% uptime
Dimension4 Networks warrants that the Service(s) shall be provided in a
workmanlike and professional manner. Upon Dimension4 Networks' breach of the
foregoing warranty, Customer's sole and exclusive remedy shall be to require
Dimension4 Networks to exercise commercially reasonable efforts to repair or
replace the nonconforming Service(s); provided, however, that, with respect to
any Service(s) which are interrupted or rendered inoperable due solely to
Dimension4 Networks' breach of the foregoing warranty for any time period,
Customer shall also be entitled to a pro-rata refund of any Fees attributable to
the interrupted or inoperable Service(s) in an amount determined by multiplying
the fixed monthly, recurring Fees (if any) for the interrupted or inoperable
Service(s) by the ratio that the number of consecutive hours of inoperability
bears to 720 hours (for the purpose of this computation, each month is deemed to
have 720 hours). Dimension4 Networks will not be liable to any extent whatsoever
for interruption, restriction, inoperability or malfunction of any Service(s)
which is not caused solely by a breach of the warranty set forth in this Section
4.1. Dimension4 Networks expressly reserves the right to suspend, interfere with,
impair or terminate Service(s) as necessary for purposes of maintenance,
upgrades or repair (either by Dimension4 Networks or by any supplier, partner or
independent contractor of Dimension4 Networks) or in the event of any
circumstance which Dimension4 Networks, in its sole discretion, deems necessary
or desirable to prevent or remedy an impairment of, or harm to, the integrity or
functionality of any Service(s) or any plant, services or facilities of any
Indemnitees (as defined in Section 4.3) or of any third party, and neither the
exercise nor the non-exercise of the foregoing rights or discretion shall
constitute a breach of any provision of this Agreement.
EXCEPT AS SET FORTH IN SECTION
4.1.1, Dimension4 Networks MAKES NO WARRANTIES, EXPRESS OR IMPLIED, CONTRACTUAL
OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF UNINTERRUPTED OR
ERROR-FREE OPERATION AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICE(S) OR ANY ASPECT THEREOF,
AND ALL WARRANTIES WITH RESPECT THERETO ARE HEREBY EXPRESSLY DISCLAIMED.
Customer expressly acknowledges and agrees that proper provision of the
Service(s) is dependent upon the provision to Dimension4 Networks by Customer of
timely and accurate information regarding (i) Customer's needs and expectations
regarding the Service(s), and (ii) all operational, technological or other data
which Customer knows or should know is relevant to the provision of the
Service(s) (collectively "Information"). Customer shall provide the Information
to Dimension4 Networks in a timely manner and the Information shall be accurate.
Customer agrees that, in the event of Customer's breach of its obligations in
this Section 4.1, the warranty set forth in Section 4.1 shall be null and void.
Warranties of Customer. Customer
hereby covenants, represents and warrants that:
Customer will not, and will not permit others to, use any Service(s) (i) for any
unlawful or illegal purpose or in connection with or in furtherance of any
unlawful or illegal activity, (ii) in violation of any applicable law or
regulation, (iii) in a manner that will, or is likely to, infringe the
copyright, trademark, trade secret or other intellectual property rights of
others or violate the right of privacy, publicity or other personal rights of
others, or (iv) in connection with any conduct or activity that is, in the sole
opinion of Dimension4 Networks, defamatory, indecent, obscene, offensive,
threatening, abusive, hateful, tortious or violative of the rights of any other
person or entity; Customer will not, and will not permit others to, do any act
which may interfere with or compromise the security or functionality of any
Service(s), including without limitation attempting to probe or test the
vulnerability of any system or network connected to or accessible by the
Service(s);No equipment owned, leased, maintained by or controlled by Customer
or by any third party which is connected to or utilized the Service(s) with the
consent of Customer will (i) interfere with or impair any Service(s) or any
plant, services or facilities of any Indemnitees or of any third party, (ii)
unlawfully interfere with or impair the transmission of privacy of any data or
communications transmitted over the Service(s) or over any plant, services or
facilities of any Indemnitees or of any third party, or (iii) create, cause or
contribute to the creation or causing of a hazard to any Indemnitees or to any
third party;
Indemnification. Dimension4 Networks
reserves the right to suspend, interrupt or terminate any Service(s) or this
Agreement immediately without further notice in the event of a breach by
Customer of Section 4.2. Dimension4 Networks reserves the right to remove,
delete, disable or block transmission of any data or materials which Dimension4
Networks reasonably believes constitute, either alone or in conjunction with
other acts, omissions or data or materials, a breach or potential breach by
Customer of Section 4.2. Customer agrees to defend, indemnify and hold harmless
Dimension4 Networks, its successors or assigns, subsidiaries, officers,
directors, employees, agents, independent contractors, licensees, licensors,
suppliers and customers (excluding Customer) (collectively "Indemnitees")
against any and all claims, liability, loss, damage, or harm (including without
limitation reasonable legal and accounting fees) suffered by such Indemnitees
(including without limitation claims, liability, loss, damage, or harm in
connection with death, bodily injury or injury to real or personal property)
arising from or in connection with (i) Customer's purchase or use of any
Service(s), including without limitation any claims, liability, loss, damage,
harm suffered by such Indemnitees arising from or in connection with the use by
any third party of any Service(s) purchased by Customer regardless of whether
such use was authorized by Customer, or (ii) Customer's breach of any provision
of this Agreement.
Limitation of Liability. Any other
provision of this Agreement to the contrary notwithstanding, the aggregate
liability of all Indemnitees for any losses or damage, whether direct or
indirect, arising out of or in connection with the Service(s), including without
limitation any cause of action sounding in contract, tort or strict liability,
shall be limited to actual, direct damages incurred but in no event shall exceed
the greater of (i) One Thousand Dollars, or (ii) the Fees paid by Customer to
Dimension4 Networks during the two (2) months preceding the month in which
liability arose for the Service(s) in connection with which such liability
arose. Dimension4 Networks shall not be liable for lost profits or other
consequential damages, cover damages, or for any claims against Customer by any
third party, even if Dimension4 Networks was advised of the possibility of same.
Under no circumstances shall Dimension4 Networks be liable hereunder for special
damages, consequential damages, general damages, incidental damages, indirect
damages, or exemplary or punitive damages. No action arising out of this
Agreement, regardless of form, may be brought by Customer against Dimension4
Networks more than one (1) year after the cause of action arose. Without limiting
the foregoing:
Customer acknowledges that
Dimension4 Networks is not responsible for controlling or monitoring any content,
information, data or other materials stored on, transmitted via, or accessible
through use of, the Service(s), and Dimension4 Networks will have no liability to
Customer whatsoever in connection with such content, information, data or other
materials (including without limitation the accuracy or suitability thereof or
unauthorized access or damage to, alteration, theft, corruption destruction or
loss of, Customer's data or other materials); Dimension4 Networks will have no
liability to Customer whatsoever in connection with any harm or loss arising
from or in connection with unauthorized access to the Service(s); and all
Indemnitees are expressly made third party beneficiaries of this Section 5.
This Section 5 shall survive
expiration or termination of this Agreement for any reason whatsoever.
Dimension4 Networks and Customer
acknowledge that proprietary and confidential information (including without
limitation trade secrets) (collectively "Proprietary Information") of each Party
may be disclosed to the other Party throughout the term of this Agreement. Each
Party agrees to not reverse engineer, decompile, disclose to any third party, or
to use for any purpose not strictly required for such Party's performance
hereunder, such Proprietary Information except to the extent that such
Proprietary Information was: (i) made publicly available by the owner of the
Proprietary Information or lawfully disclosed by a non-party to this Agreement;
(ii) lawfully obtained from any source other than the owner of the Proprietary
Information; (iii) independently developed by personnel of the receiving Party
to whom Proprietary Information had not been previously disclosed and not based
on or derived from such Proprietary Information; or (iv) previously known to the
receiving Party without an obligation to keep it confidential. Customer will not
contract directly with any subcontractor relationships that Dimension4 Networks
has under this agreement or are connected to future services related to this
agreement or that are of the same nature. Anything to the contrary herein
notwithstanding, Dimension4 Networks may disclose such information to its
successors or assigns, subsidiaries, officers, directors, employees, agents,
independent contractors, licensees, licensors and suppliers which have signed
and are bound by a suitable non-disclosure agreement with Dimension4 Networks in
order for Dimension4 Networks to perform the service in this contract. The
obligations set forth in this Section 6 shall survive the termination of this
Agreement for any reason whatsoever for a period of three (3) years; provided,
however, that, with respect to Proprietary Information which constitutes a trade
secret, the obligations set forth in this Section 6 shall survive the
termination of this Agreement for any reason whatsoever for so long as such
Proprietary Information constitutes a trade secret under applicable law.
Force Majeure. If either Party shall
be prevented from performing any portion of this Agreement (except the payment
of money) by causes beyond its control, including labor disputes, civil
commotion, war, governmental regulations or controls, casualty, inability to
obtain materials or Service(s) or acts of God, such Party shall be excused from
performance for the period of the delay and the time for such Party's
performance shall be extended for a period of time equal to the duration of such
delay.
Construction, Venue, Jurisdiction.
This Agreement and any claim, action, suit, proceeding or dispute arising out of
or in connection with this Agreement shall in all respects be governed by, and
interpreted in accordance with, the substantive laws of the State of Georgia.
Venue for any actions arising under this Agreement shall vest exclusively in
courts located in the State of Georgia. Customer hereby submits to the
jurisdiction of the aforementioned courts, and agrees that it will not assert
lack of personal jurisdiction as a defense to any such action. Customer
acknowledges that their attorney has reviewed and participated in the
construction of this document and nothing herein shall be viewed as to have
favorable construction.
Waiver.No waiver of any right or
remedy shall be valid unless in writing and delivered to the other Party, and
waiver of a right or remedy on one occasion by a Party shall not be deemed a
waiver of such right or remedy on any other occasion.
Integration. This Agreement,
including all referenced or attached exhibits, schedules, attachments or
documents, sets forth the entire agreement and understanding between the Parties
pertaining to their subject matter and supersedes all prior or contemporaneous
discussions, agreements, promises or understandings between the Parties. Neither
Party shall be bound by any conditions, definitions, warranties, understandings
or representations with respect to such subject matter other than as expressly
provided in this Agreement.
Superior Agreement. This Agreement
shall not be supplemented or modified by any course of dealing or trade usage.
Addition to or variance from the terms and conditions of the Agreement by
Customer, including without limitation any additional or varying terms contained
in Customer's preprinted forms, correspondence or other documents transmitted to
Dimension4 Networks, shall be of no effect, unless otherwise expressly provided
in the Agreement.
Assignment. This Agreement is not
assignable by Customer, in whole or in part, voluntarily or involuntarily,
including by operation of law or by merger in which Customer does not survive,
without Dimension4 Networks' prior written consent. Any attempted assignment
without Dimension4 Networks' written consent shall be null and void.
Notice. Unless otherwise agreed to
by the Parties, all notices required under the Agreement shall be delivered in
writing, addressed and sent to the address provided herein and to the attention
of the Party executing the Agreement or the person's successor, by either (i)
registered mail, (ii) certified mail, return receipt requested, or (iii)
overnight mail, or (iv) by telephone facsimile transfer (v) email that is
replied to as accepted - appropriately directed to the attention of the Party
executing the Agreement or that person's successor. Unless otherwise agreed to
by the Parties, all notices required under the Agreement shall be deemed
effective when received.
Severability. If any provision of
the Agreement is held invalid, illegal, or unenforceable, the validity, legality
and enforceability of the remaining provisions shall remain in full force and
effect.
Counterparts. This Agreement may be
executed in multiple counterparts, each of which shall be deemed an original and
all of which taken together shall constitute one and the same Agreement.
Venue. The customer agrees that the
exclusive venue for litigation shall be Fulton County, Georgia. All lawsuits
shall occur here and customer agrees that any judgments may be domesticated to
their local court of appropriate jurisdiction to enforce the judgment.
Acceptance - payment of customer of
the first months fees shall constitute acceptance of this agreement. This
agreement shall be modified from time to time by Dimension4 Networks and the then
current version shall be posted on the Dimension4 Networks website. If customer
does not agree to the new terms - customer should cease utilizing the services
at the next term.
If you are terminated due to a
violation of our terms of service you agree that you will not receive any
partial refunds and that this shall be considered a reasonable estimate of the
liquidated damage and not a penalty.
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